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An additional charge will arise after your Will has been prepared, should you make any alterations to your wishes that necessitates re-drafting your Will. Therefore please check carefully that this Form does reflect your wishes and nothing has been left out.
Redstone Wills reserves the right to make an additional charge if the nature of your instructions are such that time over and above what would be considered to be a reasonable time for preparing a Will is expended in completing your Will. You will be advised of the estimated additional charge before any work is undertaken.
Redstone Wills will endeavour to send out a customers draft Will within 10 working days of receiving full instructions. Redstone Wills will not be responsible for any delays or losses in the postal system.
Your details are held by Redstone Wills as data controller.
You have the right to access your personal records held on Redstone Wills’ files by written request to The Compliance Officer, Redstone Wills,
Our teams have been designed with your convenience in mind and our aim is to provide an efficient and responsive service. If you think there is a problem please let us know at once so that we can put it right for you as quickly as possible. If your team cannot resolve your complaint over the telephone, please put it in writing to the Managing Director, Redstone Wills Ltd,
We will not normally discuss your case with anyone who telephones on your behalf unless we have your written authority to do so. This is to protect your confidentiality and security and, for the same reason, we may on occasion record calls.
In the interest of maintaining high quality service and compliance with defined service standards, we may allow work providers to inspect our files by way of an audit. Auditors will only be allowed access to files introduced to us by their respective organisation.